Refund Policy

Last updated: 2026-09-05 · Effective for IntentXT purchases

IntentXT offers a generous Free tier so you can evaluate the product before paying. Paid plans include a limited 7-day usage-capped money-back guarantee — not an unconditional 30-day refund — so we can keep pricing fair for a lead-generation tool.

Summary

Purchase	Refund window	Fair-use caps (must both be met)
$49 Lifetime (founder / deal code)	7 days from purchase	< 50 flagged/saved leads and < 20 AI reply drafts
$29/mo Pro (initial charge only)	7 days from first paid charge	Same caps as Lifetime
Later monthly renewals	Non-refundable	Cancel anytime; access continues until the end of the paid period
Pro yearly ($199) initial charge	7 days from first paid charge	Same fair-use caps; renewals non-refundable

1. Philosophy

Lead-generation and scraping-adjacent tools are easy to abuse with hit-and-run refunds after heavy usage. Our policy balances a real evaluation window with fair-use limits:

• Free tier first — no payment required to learn the product
• Seven calendar days to decide after a qualifying paid purchase
• Usage caps that allow meaningful testing without unlimited extraction
• No refunds after the window, after caps are exceeded, or after ToS / abuse violations

2. Definitions

• Purchase date — the date and time your payment processor records a successful charge (Payhip for Lifetime deals; Stripe for Pro subscriptions), or the moment a paid deal code is first redeemed on your IntentXT account if that is how access was granted.
• Refund window — seven (7) calendar days beginning at the purchase date (UTC). Requests must be received by us within that window.
• Flagged / saved lead — any lead stored to your IntentXT account (extension flag, inbox save, or dashboard pipeline entry), counted across all platforms for the purchasing account.
• AI reply draft — each successful generation of an AI reply pack (the 3-format pack counts as one draft for refund measurement).
• Fair-use eligibility — during the refund window, the account must have fewer than 50 flagged/saved leads and fewer than 20 AI reply drafts. Exceeding either cap voids refund eligibility for that purchase.

3. Covered purchases

$49 Lifetime deal

One-time Lifetime / founder purchases (including Payhip checkout and redeemed Lifetime deal codes) are eligible for a full refund within 7 days if fair-use caps are met and this policy’s exclusions do not apply.

On an approved refund: Lifetime access is revoked. Associated deal codes may be voided or marked redeemed/unavailable so they cannot be reused. You may continue on the Free plan subject to Free-tier limits.

$29/month Pro (initial purchase)

The first successful Pro monthly charge is eligible for the same 7-day usage-capped refund. If approved, we refund that initial charge and cancel the subscription.

Recurring monthly charges after the first month are non-refundable. Cancel anytime from Billing / the dashboard; you keep Pro access until the end of the current billing period. We do not prorate unused days on renewals.

Pro yearly ($199)

The initial yearly charge follows the same 7-day usage-capped guarantee. Subsequent yearly renewals are non-refundable. Cancel before renewal to avoid the next charge; access continues through the paid term.

4. How usage is measured

• Counts are taken from IntentXT server-side records for the purchasing account (and linked emails under the same user) between purchase date and refund request.
• Deleting leads after the fact does not reduce the historical count for eligibility.
• Free-tier activity before purchase does not count against the paid refund caps. Activity after purchase does.
• Partial use of included Pro credits or Free credits does not by itself disqualify a refund; the lead and AI-draft caps above are the governing limits.

5. How to request a refund

1. Within 7 days of purchase, contact us via the PayXT / IntentXT contact form or the Contact link in the site footer. Include:
   • The email on your IntentXT account
   • Purchase type (Lifetime / Pro monthly / Pro yearly)
   • Approximate purchase date and order or receipt ID (Payhip or Stripe)
   • Brief reason for the request (optional but helpful)
2. We verify purchase date, payment status, fair-use counts, and abuse / Terms checks.
3. If eligible, we issue a full refund of the qualifying charge to the original payment method via the original processor (Payhip or Stripe). Timing depends on the processor and your bank — often several business days after we approve.

6. Marketplaces, deal codes, and promos

• Payhip Lifetime: Refunds for eligible Payhip purchases are processed through Payhip’s refund flow when we approve. Access and codes are voided after refund as described above.
• Stripe subscriptions: Eligible first-period refunds are issued via Stripe to the original payment method; the subscription is canceled.
• Third-party marketplaces (e.g. AppSumo or similar): follow that marketplace’s refund rules first. If they refund you, IntentXT will void related deal codes and revoke Lifetime / promo entitlements. Do not expect double recovery from both the marketplace and IntentXT.
• Promo codes / complimentary access: Free or heavily discounted promotional grants that were not paid (or were paid at $0) are not refundable. Paid purchases that used a discount code remain subject to this policy on the amount actually charged.

7. Exclusions — no refund

Refunds are denied (even within 7 days) if any of the following apply:

• Request received after the 7-day window
• Fair-use caps exceeded (≥ 50 leads or ≥ 20 AI reply drafts)
• Renewal / subsequent subscription charges (monthly or yearly)
• Violation of our Terms of Service, including but not limited to reverse-engineering, account sharing, credential stuffing, unauthorized automation beyond product features, or resale of access
• Abuse of Reddit, LinkedIn, Facebook, or other platform policies in connection with IntentXT (including hit-and-run scraping abuse)
• Account suspension or ban for abuse or Terms violations
• Chargebacks or payment disputes filed instead of contacting us first (see below)
• Purchases made with stolen, unauthorized, or fraudulent payment methods

8. Chargebacks

Please contact us before filing a chargeback. Chargebacks for eligible refunds create unnecessary fees and delays. If you open a dispute with your bank or card network, we may suspend the account pending resolution, and we reserve the right to deny a parallel refund request. Fraudulent chargebacks may result in permanent account closure and voided deal codes.

9. After a refund

• Paid Pro / Lifetime entitlements end when the refund is approved
• Lifetime and promo deal codes tied to the purchase may be voided
• Lead data already saved may remain on Free-tier limits or be subject to Free plan constraints
• Re-purchasing later starts a new purchase date and new fair-use window

10. Contact

Refund and billing questions: https://payxt.app/contact · also linked from the IntentXT site footer.

Related pages: Pricing · Lifetime deal · Billing · Terms · Privacy.

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IntentXT is part of PayXT.app, a DBA of DTLA Professional Services, LLC. This policy may be updated; the “Last updated” date above is authoritative for the version published at https://intentxt.payxt.app/refund-policy.